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Before you send us a note, please see if your question is answered here first.
How do I defer a race?
If you find you can’t make a race you’ve already booked, at any point up to the deadline date. You can defer your entry to another race by following the instructions on our Race Transfers page.
How do I transfer my place to another person?
If you want to transfer your entry to another runner, at any point up to deferral/transfer deadline, you can transfer your entry by following the instructions on our Race Transfers page.
How do I know when I can transfer/defer up until?
All deadlines are given in the information section of each event on our website in red writing, along with being included in your entry confirmation email. We will also send an email reminder two weeks before the deadline.
I’ve forgotten if I entered a race; how do I check?
Are entries to a race still open?
Any race that still has availability for entries, will show as open and available to enter. We usually close online entries a few days before the race start date.
How do I join the waiting list for a race that is full?
If an event is full and has the waiting list enabled, you will be able to join the waiting list by going to the event page and clicking on 'Join Waiting List', then following the instructions.
How will I know if I got a waiting list place?
If you’re on the waiting list and get a place triggered, you will receive an email with a link to purchase the place. You will have 48 hours to use the link, then it will expire and the next person on the waiting list will get triggered.
How do I remove myself from the waiting list?
To take your entry off the waiting list, you will need to log into your account. Under ‘My Profile’, find our booking and click the red Cancel button.
I can’t log in to my Clubtrac account!
For any Clubtrac account issues, contact the Clubtrac team on [email protected].
Even more questions answered on our FAQ page.